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How do I download my photos from the shopping cart?

How do I download my photos from the shopping cart?

As of November 11, 2016:
When your images are ready, you'll receive an email from us containing a login to your own personal shopping cart. After logging into your personal account, you will be able to freely download your event photos whenever you would like, for as long as your cart is active. Consider it your True Cloud ;)

Please find downloading walkthroughs below.

1) To start downloading your entire event photography, click on a gallery (ex: Photographer's Favorites) and you will see a button towards the top saying Download All Photos, like this:

download-all-button

2) Clicking Download All Photos button will open a small window with buttons to download the full gallery, one batch at a time (to accommodate different Internet connections / speeds), like this:

shopping-cart-download-batch

3) Once saved, these Zip files can be opened by Mac or PC with no special software needed. Note: your Mac may automatically open the file for you in your chosen download location.
true-photography-download-folder

If you would like to continue downloading photos, go to the next gallery and repeat the process. After all your downloads are complete, you can organize them as you'd like on your computer, create extra backups, etc.



As you browse your shopping cart images, you have the ability to download images individually. Whenever you see a photo you would like to download, you'll see a Download button above the image, like this:

download-all-individual

Click the Download button, and a small window will come up, like this:

shopping-cart-download-individual

Click the Download Now button, and the image file will save to your computer, in your default download location.  You're now ready to enjoy, browse and view the photo in your favorite image program :)

finished-downloads

Because the images are hi-resolution printable JPGs, we recommend saving to a computer, as opposed to a phone. If you plan to download many photos, our suggestion is to use the Batch method (detailed above), which will save time, as opposed to downloading individually.


After you download your images, we strongly suggest copying them to additional computers, which will give you emergency backups.

Once you have possession of your files, you will want to ensure you have secure and reliable long-term storage, so you can enjoy them for years to come.

If you would like the safety net of additional backups, and would like to extend your shopping cart/archive expiration beyond the courtesy period, please click here.

If you would like to order a commemorative Flash Drive containing all images, in addition to the download, please click here.



  1. The Free Download feature is included in your account only, not others who you share your event code with. To purchase the Free Downloads feature for friends and family, so they can also download your standard digital files for free, please click here.
  2. The Free Downloads feature will remain in your shopping cart account as long as your account is active. To extend your expiration beyond the courtesy period, please click here.
  3. Photographers Favorites: Anywhere you see a Photographers Favorite, you are welcome to order prints. However, we strongly encourage you to not order the digital file (standard or Premium) of any Photographers Favorite, as these have already been meticulously enhanced and can be downloaded for free in their enhanced state. Orders are automatically processed, so if your order includes one or more Photographers Favorite files, it will be fulfilled as ordered and cannot be refunded.
  4. All other photos: If ordering prints through our studio, we recommend adding the Premium Enhancement for the best print quality. If you plan to print specific photos on your own, or have special enhancement requests, our recommendation is to order the Premium Digital File version of these images Once ordered, these files will be given an extra round of retouch/enhancement, and you will be notified when they are ready.

Why is the download split into smaller batches instead of downloading all at once?
The smaller downloads (zip files) help the downloads transfer better across the web, and gives you more control over what you are downloading. For example, if you only wanted the Favorites, or a few images, you can download the specific images you want most.

How much space should I have on my computer for downloads?
If you decide to download everything, the total downloads will be very large, so you will want to ensure you have room on your computer or external drive (at least 50 GB of free space).

How long will each download take?
Each download may take a minute or more, depending on your Internet connection.

Can I order both an Enhanced Print and a Premium Digital File of the same image?
Absolutely! If you love an image and would like both a print and the digital file, these may each be ordered on the Shopping Cart. Each method (Enhanced Print and Premium Digital File) will be produced with the very best quality.

If any questions come up, please feel free to contact our studio at [email protected]

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What is a mini engagement shoot?

What is a mini engagement shoot?

A mini engagement shoot is a nice way to get a taste of our process, and for the two of you to relax and feel comfortable in front of the camera. It is a good warm-up before scheduling a full engagement session, or for those looking for just a few pictures for their save the dates or wedding website. By being paired with one of our talented photographers, you will have an opportunity to be captured together as a couple, and be directed in fun and creative ways.

If you are considering a mini shoot, a full engagement session is also encouraged, so you can experience our full process, and establish that personal connection with the shooter who will be photographing your wedding. Mini shoots are optional, and are offered as our schedule permits. Even though a mini shoot is much shorter (limited to 30 minutes) than a full engagement session (typically 1-2 hours), we make sure to work efficiently within the time available.

The ultimate goal is to capture five standout photos that are unique from each other, with a few backgrounds and poses. We call these our highlights, and we give these photos an extensive post-production (enhancement / retouch) treatment to ensure a nice finished product. Within 14 business days after the shoot, you will receive a download containing these highlights, provided in printable JPG format.

In addition, we will put all of the images on a shopping cart link, where you will see on average 50 photos taken. You will receive a courtesy credit to cover post-production of five of your own favorite photos, so they can receive the same treatment as the highlights. You will also find a variety of print options, downloads, and keepsake books, which can be purchased if desired.

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What is the True Registry and how does it work?

What is the True Registry and how does it work?

Our free registry solution (True Registry) is a fun and simple way to receive gifts you can enjoy for years to come :) Whenever your guests give make a registry contribution, you will be provided with credit that can be used towards keepsakes such as fine-art prints, albums, more time on your contract, and even future photoshoots.

How do I use my registry?

Your photo registry is yours to use to as you wish. To use it, all you have to do is share your registry link with friends and family, and let them know that if they are to give you a gift, you would love it to go towards your memories. This link can be included on Save the Dates, emails to guests, etc.

Each time someone makes a purchase on your registry, you will receive an email notification, and the credit will be deposited to your account. The registry credits you receive will remain valid for three months following your event.

Where do I find my registry?

True Registry is built into our shopping cart system, which is also where your where your photoshoot images will be added when ready. Because your credit and purchasing options all in one place, it is very easy to redeem credit.

Whenever you are logged into your shopping cart account, you can check your available credit by clicking on the "My Account" link at the top of the page.

How do I tell others about my registry?

To help get the word out, a lot of couples include their registry link on Save-The-Date cards and emails to guests. For suggested verbiage to send to guests, friends and family, please click here.

What other registry features are available?

  • When logged in, you can customize your message to guests by clicking on your registry link while logged in, and write something personal and heartfelt :)
  • You can set a specific goal amount by contacting our studio
  • You are also welcome to send us up to 3 photos of the two of you to use on your registry. Please drop us an email at [email protected]

I'm not sure if I want to use the registry. What do I do?

You can simply hang on to the link, in case you decide to share it at some point.

Please feel free to contact our studio if:

  • You are an existing client and are unsure of your registry link
  • You need help logging into your shopping account to access your registry
  • You have specific questions regarding True Registry.
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San Diego Wedding Photographer

Wedding Photography San Diego

For over twenty years, True Photography has set the standard among San Diego wedding photographers for innovative, stylish, and timeless imagery. As well, when you are seeking a San Diego corporate event photographer, True Photography leads the way with creative and powerful event photography. Each photographer is hand selected for their creativity, technical knowledge, and charismatic personality. We invite you to view each portfolio, and select the photographer who will best capture your vision for your big event. Your San Diego Wedding Photographer – your San Diego Event Photographer – True Photography. Whether it’s San Diego Wedding Photography or San Diego headshots, or San Diego Events, True Photography will deliver. Check availability: [email protected]

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