Definitely! Part of the design process is choosing a handful of your selected images to be featured, and to turn black and white. Typically, these decisions are made at the discretion of our designers, who understand how to tell the story of your day in a visual and creative way.

Some couples find they prefer to have an all-color album. If this is your preference, you will have this option when purchasing your album online.

You will also see the option to choose your own black and white album images, instead of having our designers make the determination.

If you decide to choose your own black and whites, this can be done by leaving notes for our designers. Just before checking out with your album purchase, when you view the album in your cart, you will see a note icon next to each album image you have selected. This is where you can leave special requests for our designers for specific images (ex: please turn this image b&w).

Finally, before your album goes to print, we will email you a preview of the final layout. That way, you have digital a sneak peek of your album, with all layouts and color / b&w selections in place :)

For more information regarding our wedding albums, and to get started on your order, please click here.

We are definitely happy to help. Here is the process:

Step 1 - Your Event Code
Typically, when your event is ready to be viewed, we provide you with an Event Code via email. This Event Code lets you view and enjoy your online gallery, and browse and order digital images, prints, books and albums.

Assuming you were provided with an Event Code, please visit http://shop.truephotography.com On the home page, where it says 'Find My Photos', please ensure you enter the Event Code provided and not an email address or any other password.

If your Event Code is correct and active, you will now be able to browse the photos for your event. You are welcome to share this event code with friends and family, so they may also view and enjoy your photos, and order prints and digital files if desired.

Step 2 - Your Account
If you were provided with an Account, or would like to set one up, click the Account Login link in the upper left corner of the website. This is where you will enter your email address and password. If you have earned credit through your registry or other means, the credit will only be available when logged into your Account.

Unlike your Event Code, you will want to keep your Account private (do not share), since it will eventually contain purchase history and other personal info.

Step 3 - Account Credit
After you are logged in, if you have credit in your account, you will be able to see this by clicking on My Account. Any active credit shown will be available to use upon checkout, and may be applied towards any purchase.

Troubleshooting

1. If we set up your account as a courtesy, and notified you via email, please ensure you are logging in with the account the email was sent to.
2. If it has been several months since your event, your online gallery is likely expired. Please contact us to reactivate, if possible.
3. If your event was prior to 2016, please contact us.
4. If you are a guest and are trying to access a specific event, please contact the individual or couple directly to request the Event Code.
5. For all other questions regarding online viewing and ordering, please contact our studio :)

Although your finished photos are separated into categories, including our Photographer's Favorites, a six hour event typically results in 3,000 or more images :) That is a lot of photos! Because of this, some clients prefer us to go through and create an expanded selection of highlights from the day.

With our Special Selections service, which is an optional add-on, we professionally condense your entire event photography down to a hand-picked selection of standout images. Typically around 125 images are selected per photographed hour, so a 6 hour event would have 750 or so images included in the Special Selections. You will still receive all photos from your event; the Special Selections are just another way of browsing and enjoying your images :)

Our Special Selections service can be ordered either with a Flash Drive or on its own. Once ordered, the selection is typically completed within two weeks, and can be placed on a separate online gallery to be shared with friends and family, if desired.